APPOINTMENTS

 All consultations are by appointment and you may arrange to see your doctor by telephoning our appointments line on (01953) 602220. Alternatively, use our on-line appointments system (click here for details). Standard appointments are for 10 minutes so please bear in mind it may not be possible for your Doctor to answer all of your concerns in one appointment. Please make a separate appointment if anyone else in the family wishes to be seen.

 DUTY DOCTOR

 Our duty doctor will attend emergency visits or see patients that need attention in the surgery on that day. This does not substitute a routine appointment with your own doctor. The practice is constantly striving to achieve the Government’s Advance Access targets.

NURSE PRACTITIONERS

We have two Nurse Practitioners who run clinics alongside the Duty Doctor. This means you can see them on the day for minor illness/injury problems. It is not appropriate to see Nurse Practitioners for ongoing problems that are already being treated by your Doctor.

Nurse Practitioners are qualified to diagnose and prescribe medicines.

HOME VISITS 

If you are too ill to attend the surgery please telephone before 10.00am giving details of your problem so that your doctor may determine the urgency of a visit. 

PLEASE REMEMBER HOME VISITS ARE VERY TIME CONSUMING AND IF AT ALL POSSIBLE DO COME INTO THE SURGERY.

 Children are best seen in the medical centre.

CANCELLATIONS 

If you know you will be unable to attend, please telephone the surgery to cancel your appointment. Missed appointments cause inconvenience to both clinicians and other patients.  You may call 24 hours per day on 01953 602220 and use our automated telephone booking system or go on-line via this website and use the on-line appointment booking system (click here for details).

 TELEPHONE ADVICE

 If you need advice directly from your doctor, please telephone before 10.30am and have available a telephone number where you can be contacted between 11.00am and 12.30pm. The doctor will contact YOU, so it is important that you are actually available on the telephone number you leave with us so that the doctor’s time is used efficiently.

 TEST RESULTS  

Results are given on request only to the person to whom they relate. Telephone (01953) 602118 after 2pm Mon-Fri. Reception staff will be able to confirm availability of results and arrange a telephone call or appointment with your Doctor.